GRIEVANCE REDRESSAL POLICY  

At Stylevibestore, operated by Bytecrown Software Private Limited, our goal is to ensure every customer enjoys a reliable and trustworthy shopping experience. We value transparency, fairness, and prompt resolution of any concerns. This Grievance Redressal Policy explains how complaints are handled, ensuring they are addressed professionally and in line with applicable laws.    

What Constitutes a Grievance    
A grievance is any concern or dissatisfaction arising from a product or service purchased on our platform for which a customer seeks resolution. Common examples include:  

• Issues related to product quality or defects  
• Incorrect or delayed deliveries  
• Payment discrepancies or concerns  
• Challenges with returns, refunds, or exchanges  
• Dissatisfaction with customer support  
• Questions about company policies or procedures    
   

How to Raise a Grievance    
To submit a grievance, follow these steps:  

1. Access Support    
Go to the Help Centre or Contact Us section on our website or mobile application.    

2. Choose Your Category    
Select the category that closely matches your concern to help us address it effectively.    

3. Submit Details    
Provide complete information, including Order ID, description of the issue, and any supporting documents or images.  

Once submitted, our customer support team will review the matter and respond as quickly as possible.    

Escalation to Grievance Officer    
If your concern is not resolved to your satisfaction by our support team, you may escalate it to the designated Grievance Redressal Officer, in accordance with the Information Technology Act, 2000 and other relevant regulations.  

The Grievance Officer is responsible for monitoring the complaint resolution process, ensuring fairness, and addressing escalated cases. You can contact the officer directly via email at bytecrownsoftwarepvtltd@gmail.com.    

Grievance Resolution Procedure  

Acknowledgment: Your grievance will be acknowledged via email within 48 hours of submission.    
Unique Reference ID: A unique grievance ID will be issued to help you to check the status of your complaint.    
Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve the issue promptly, generally within 7 working days, or as required by law.    
Regular Updates: You will receive timely updates on the progress of your grievance through your registered communication method.    

Closure of Grievance    
A grievance will be considered resolved under the following circumstances:  

• When a satisfactory resolution is provided and confirmed by you.  
• When there is no response from you within a reasonable period after a resolution is offered.  
• When a final resolution has been communicated in line with company policies and legal requirements.    
   

Contact Us    
For any questions or to raise a grievance, you can reach out to us at bytecrownsoftwarepvtltd@gmail.com. Our team is committed to addressing your concerns fairly and promptly.    

Policy Updates    
This policy may be revised periodically to reflect changes in legal requirements or company procedures. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.